Warranty and Return Policy
Wilco Offroad (Wilco) warrants to the original Purchaser/Consumer of Wilco’s Products and applies only to Products which are defective in material or workmanship. Wilco will provide free of charge the replacement of any Products which are defective in material or workmanship (the “Warranty”). This Warranty applies only to the Purchaser/ Consumer of the Products.
Limitations & Exclusions: The Warranty applies only to Products which are defective in material or workmanship. This Warranty does not cover normal wear and tear. (1) Products that have been abused, crashed, altered, modified, or installed on vehicles other than those approved by Wilco Offroad (2) Cost of the original installation, removal, or reinstallation (3) Damages and shipping charges (4) Latch bushings, safety cable assembly, bolts, nuts, latch pins, cap plugs, tether cables/crimps, and thrust washers (These parts are subject to wear and are not considered defective when worn.
The Warranty does not cover service or labor charges which are incurred in removing or replacing any Products. The Warranty does not cover the finish placed on Products by Wilco including powdercoating. Accordingly, Wilco will not replace, repair or refinish any Products if the finish on the Product is worn in any manner.
The Warranty does not extend to Products which are damaged or which fail as a result of the Product being abused, neglected, or misused in any manner, or as a result of any accident, overloading, improperly installed, or damage resulting from improper operation or maintenance or attempted repair by anyone other than an pre-authorized representative of Wilco or if altered in any manner by anyone other than Wilco .
Defective Products returned to Wilco become property of Wilco. If a Wilco Product is inspected by an authorized Wilco representative and is determined to be defective in materials or workmanship within the aforementioned time period and pursuant to the requirements set forth herein. Wilco will, in its sole and absolute discretion, do one of the following: a) Repair or replace without charge FOB it’s designated service center. b) Send a service team to the then current location of the Product to repair or replace it on site; or allow credit for the Product. All warranty claims MUST involve an inspection of the Product and be approved by an authorized Wilco representative, and all repair procedures must be pre-approved by Wilco before any repair work can begin. There are no exceptions to this procedure, so please contact Wilco Tech Support on-line at “info@wilcooffroad.com” immediately before attempting any repairs or modifications of your Wilco product. No claim for Products alleged to be defective will be allowed until Wilco has had a reasonable opportunity to investigate each claim. Obligations of Purchaser/Consumer: To obtain the benefits of the Warranty, the Purchaser/Consumer must complete the following steps: All claims are barred unless reported in writing by Purchaser/Consumer to Wilco with full particulars, promptly after the damage was or reasonably should have been discovered and full facilities are offered Wilco for inspection and investigation.
The Purchaser/Consumer must present the defective Product(s) together with proof of purchase to Wilco’s designated service center within the above warranty period. For the designated service center please contact your Wilco dealer, installer, retailer or online at “info@wilcooffroad.com”. The Purchaser/Consumer must pay all handling, transportation, and shipping charges incurred for the return of the defective Products to Wilco and for delivery of the replacement Products by Wilco to the Purchaser/Consumer.
This warranty is invalid if factory applied identification criteria have been altered or removed from the Product. Work performed by others must have the prior authorization of Wilco to be honored. Severability— Any legally or otherwise invalid provision hereof shall be considered severable. Any condition of exceptions which may be stated in any communication or document received by Wilco from any entity or individual, including but not limited to the Purchaser, shall be of no effect unless specifically agreed to in writing by Wilco. The current warranties and terms outlined on the Wilco Offroad website (www.wilcooffroad.com) on the date of the purchase shall take precedence over any other warranties whether verbal or written. Wilco reserves the right to alter its warranties from time to time, as the laws and company’s business needs and industry change.
30 Day No-Hassle Return Policy: You can return any new, unopened item within 30 business days of receipt of your item (based on tracking number and delivery date). Customer is responsible for all associated return shipping costs. A refund will be issued minus shipping charges and applicable restocking fees. Unopened packages will be charged a 10% restock fee and opened packages will be charged a 25% restock fee. Returned items must be in like-new condition. Items that have been installed, including mock-ups and test fits, onto a vehicle may not be accepted or incur a higher restocking fee. Any rework or reconditioning needed will be deducted from refund amount. Contact customer service for more accurate deductions. You must send the item(s) along with the Return Good Authorization number to Wilco Offroad to ensure a prompt refund. Items returned without a RGA(return good authorization) will be refused and returned to sender. Items older than 30 Days are not eligible for returns.
Missing Parts: If a return contains items that are damaged or missing, the customer will be charged to fix the damaged items) or charged to replace the missing item(s). Be sure to return all components of the shipment, including, but not limited to; nuts bolts, screws, washers, cables, etc. Also, take care that no components are damaged. Incomplete returns or damaged items will incur a charge. Also, items that have been altered in any way are non-refundable.
Sale/Closeout Items: Items purchased as a closeout, scratch-n-dent, sale, or display items are non-refundable.
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Delivery: Please inspect all packages upon delivery ASAP. Any problems, such as damaged parts, shortages, etc, must be reported within 5 days of delivery. We can be reached 24 hours a day by emailing customer service at info@wilcooffroad.com. Reach us by phone Monday through Friday 9-5 PST.
Carrier Related Damage: Report ANY damages immediately to the carrier. Work with the carrier to file a claim and to pick up the damaged carton(s) with entire contents. (If you are present at delivery and the damage is severe and apparent right away, you may consider refusing delivery.) DO NOT ship contents back to Wilco Offroad directly. After a claim has been filed with carrier, contact Wilco Offroad for reshipment within 5 days of delivery. Non-Carrier Related Damage: Any damaged goods received which you suspect are not carrier related should be reported to Wilco Offroad within 5 days of delivery. A copy of your order should available when reported.
Fitment Issues: If you have a fitment issue, please contact Wilco Offroad first. Any modified products are nonrefundable.
RETURNS: • Return item(s) with RGA number marked on the outside of the box to the address listed on your RGA Invoice. • Returns must be made within 30 days after delivery of your order. • Return items in original container and packing material. • Returns after 30 days will NOT be accepted. • A copy of the original invoice and the RGA number must be sent with the returned merchandise. • Goods must be received complete in the original condition they were sent. • All returns must be shipped freight prepaid. WILCO reserves the right of final approval on all returns. For information on warranty periods, please consult the Wilco web site or your owner’s manual.
